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FAQ

 

Q: Why should I purchase parts from Printer’s Parts of Los Angeles, instead of directly from the manufacturer?
A: Printer’s Parts of Los Angeles is not only a representative of many manufacturers, but we must perform to their satisfaction. We are an independent company that works within the printing trade, and devote our entire efforts as a replacement parts and supply distributor. We are competitive in price, and offer customer service that would not be available through a large manufacturer.

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Q: I read advertisements from companies offering to beat any price.
A: Offering to be lower than any price quoted would take in a lot of territory. Our prices are always in line with our competition, and on many items much lower. In addition, we offer many specials, sale items and bulk purchases for maximum discounts.

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Q: My machine is broken down – I am in the middle of a job. Where do I get help?
A: Call us as soon as possible. With the large inventory stocked by Printer’s Parts of Los Angeles, there is a good chance the part you need is available. The earlier you call the more opportunity we have to put the part on overnight delivery – and in your hands the following morning. In addition, our customers in the Central & Eastern Time zones can call us late in the day – and still have a shipment out the same day!

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Q: Can I get help ordering the parts I need over the telephone?
A: Absolutely. Our employees realize parts books can sometimes be confusing, or unavailable to you. A member of our staff will assist you in determining the parts you need, or you may request a page from the parts book be faxed to you.

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Q: What if I receive a defective part, or am not happy with an item I have purchased?
A: Printer’s Parts of Los Angeles guarantees what we sell. On defective items, we ask that you first be certain the part is defective to avoid confusion, or an unnecessary return and exchange. We will ship a replacement part and arrange for a pick up for the defective part. If you are not happy with an item you have purchased, is not what you expected, we will pick up the item at our expense and credit you – no problem.

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Q: What are your payment terms?
A: Customers who order from us frequently can submit a credit application for an open account. We accept most major credit cards, or you may simply order COD – It’s your choice.

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Q: You are in Los Angeles, California – Shouldn’t I look for a closer dealer?
A: Our customers are located in every section of the United States, and many foreign countries. We make ordering easy, and are “as close as your telephone”. With today’s ground and air transportation, your order is on its way – in most cases, the day we receive it.

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Q: I am not familiar with Printer’s Parts of Los Angeles. Are you new?
A: Printer’s Parts of Los Angeles is one of the true pioneers in the mail order replacement parts business. We have a long list of credentials. In business since 1975, we have serviced well over 20,000 accounts with parts, accessories and supplies. Over the years we have built a good reputation in the industry, which we work hard to maintain.

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Q: I prefer to use only genuine factory manufactured parts.
A: That’s fine. We often recommend that to press operators and shop owners. Printer’s Parts of Los Angeles is an authorized dealer for AB Dick & Ryobi factory manufactured parts, and other equipment and supply manufacturers. We also inventory aftermarket parts from independent manufacturers that may represent an improvement or reduce the cost of many items.

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Q: I am from outside the United States. Can you ship me parts and supplies?
A: Yes. We have many customers in Mexico, and have a representative dealer in Guatemala, Mexico selling the Printer’s Parts of Los Angeles product line. We maintain a Spanish-speaking employee on staff for customers south of the border. We can also ship by mail or Priority Mail to many areas of the world.

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Q: I prefer to do “one-stop” purchasing as much as possible. Do you sell printing supplies?
A: We sell many of the supplies used in the pressroom and bindery. Many of the supplies are listed in our separate supply catalog.

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Q: I do my own repairs. Do you have literature or manuals that can help?
A: We offer parts books, service manuals, operator’s manuals, tools and videos needed to make certain repairs. For Chief users, we have a line direct to our mechanics. A similar service line is planned for AB Dick & Ryobi – Itek in the future.

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Q: Do you still rebuild Chief presses?
A: We began rebuilding Chief presses in 1977, and have placed thousands in the field across the United States. Although the Chief still remains surprisingly popular, and there are still many in use, we have stopped advertising, and only accept special orders for rebuilt machines. Please check with us for lead times and pricing if you are interested in rebuilt Chief presses.

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Q: Will I still be able to get Chief parts from Printer’s Parts of Los Angeles?
A: Printer’s Parts of Los Angeles is committed to furnishing replacement parts for the Chief still in operation. Most parts are now aftermarket parts, or manufactured by us.

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Q: I am a dealer. Does Printer’s Parts of Los Angeles have a dealer program?
A: We offer both legitimate dealers and machine repair companies wholesale pricing on our products. Printer’s Parts of Los Angeles finds it necessary to both wholesale and retail to be competitive. However, we do value our dealer business and have special promotions and price breaks and dealer specials.

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