printers_main_informational

Returns and Refunds

Thanks for shopping at printerspartsla.com.  It is always our goal for every order to be 100% accurate, but occasionally a return is necessary.

If you have an issue with an order, we are here to help!

Returns

Most items may be returned for refund, credit, or replacement if you notify us within 15 days of purchase.  Electrical and/or electronic items and special order items are not returnable.

To initiate a return, please email us at info@printerspartsla.com or call 888-249-6020 within 15 days of purchase and request a return authorization (RMA).  You will need to provide the invoice number, part number, and reason for the return.  Authorized returns may be subject to restocking fees up to 25% of the purchase price and must be received at our office within 30 days of the purchase date.  All return items that are not damaged or defective must be in unused condition and in the original packaging if possible.

Refunds and Credits

Upon receipt of your returned item(s), we will inspect and issue a refund to the original method of purchase within 10 days on all approved items.  Items that are not approved will be returned at the expense of the purchaser.  Items received after 30 days of purchase will only be eligible for store credit if approved.

Replacement

Approved defective or damaged items will be replaced or refunded at our sole discretion.

Shipping

You are responsible for paying the shipping costs to return any item that is not damaged or defective.
Shipping and handling charges on original orders are non-refundable.

Non-Returnable Items

  • Electrical/Electronic parts
  • Special Order items
  • Items stipulated as non-returnable at time of purchase

Contact Us
If you have any questions about items to be returned or that are in the process of return, please contact us.